OFFICIAL REPAIR REQUEST FORM
IMPORTANT NOTE: Do not send the repaired unit to the California address. Our repair facility is in Eckerman, Michigan.
If you are having an issue with a Battery Saver™ product, we're here to help. Please give us a call at (510) 471-6442 or email us at info@granitedigital.com to work with technical support before sending units in for repair. Also, be sure to fill out the information on the repair form and include it with your return package with your unit.
No need for RMA Number, we're no longer using that system.
Please send Repairs to the following address:
ATTN: Battery Saver Repair Team
32121 W M-28
Eckerman, MI 49728
Additionally:
Please Do Not Include Cables or Bracket Unless Otherwise Instructed.
A FEW THINGS TO TRY FIRST
1. For new units, please make sure to remove the clear plastic film and blue LCD cover sticker on the front of the Charger, Maintainer and Tester.
2. Check to make sure the Power LED Light (Blue) is on solid.
3. If the Charger, Maintainer and Tester's LCD display reads "ERROR" or, for Gen. 1 and Gen. 2 units, if the Fault LED Light (Red), the issue may be the battery. You should try attaching the unit to a different vehicle with the same voltage. If the unit repeats the issue, the problem may be a connections issue and the cable may be bad or it may be connected incorrectly.
4. On Non-Tester Models, please allow up to Two Weeks for the Status LED Light (Yellow) to come on solid. If it does not come on solid, your battery is likely weak and may not be able to reach maintenance mode. In that case, you should use a timer (digital or analog) and set for 3-4 hours per day.
5. On Tester Models, please allow up to Two Weeks for the Full LED Light (Green) to come on solid. If it does not come on solid, your battery is likely weak and may not be able to reach maintenance mode. In that case, you should use a timer (digital or analog) and set for 3-4 hours per day.